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Document Issues

  • Missing documents required for product distribution. For example, a declaration, certificate of conformity, voluntary certificate of conformity, or a letter of refusal.
  • Missing brand ownership documents. If you haven’t uploaded brand-related documents, all products under that brand may be blocked.
  • Brand documents or quality certificates are not verified. After the verification of documents and products is complete, the system usually needs up to 3 hours to unblock product listings. If it takes longer, contact support and we will check the status.