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Communication Rules with Cadabrica Buyers

These rules apply to all types of communication with buyers, including chats, dedicated Cadabrica numbers, responses to reviews, and product page questions.

What may lead to communication suspension or account blocking on the Cadabrica platform:​

  • Use of profanity, offensive statements, images, comparisons, or expressions (including veiled ones) related to gender, race, nationality, profession, social status, age, language, and national symbols.
  • Providing information that vmiolates Russian laws or the rights of third parties.
  • Exhibiting rudeness or unethical behavior towards a buyer.
  • Using comparisons or techniques that belittle competitors and their products.
  • Negative statements about Cadabrica, products, services, or other sellers’ brands.
  • Offering payment for goods or services through methods not supported by the platform.
  • Violating advertising laws (including unauthorized advertising).
  • Mentioning third-party websites, organizations, or other sellers, except for your own website.
  • Any use of personal data of buyers.
  • Providing inaccurate information about products, works, or services.
  • Misleading buyers about the properties of products, works, or services.
  • Threats in any form (including veiled threats, e.g., "You order but don’t pick up our products").

We check not only the text of messages but also images you send in the chat.

What Images Are Not Allowed in Chats​

All images undergo automatic moderation. If they comply with the rules, they will be shown to the buyer within a few minutes.

Prohibited images:

  • Illegible symbols, including QR codes.
  • 18+ photos (genitals, naked breasts, buttocks, toys simulating genitalia).
  • Photos of naked children.
  • Content with violence or hate speech.

How to Communicate Properly with Buyers in Chat​

  • Maintain a professional tone. Politeness and respect are key to successful sales.
  • Write correctly. If needed, use free services (e.g., text.ru).
  • Express only positive emotions. Celebrate with the buyer, avoid negativity even when issues arise.
  • Provide only verified information that complies with the agreement terms and the law.
  • Do not use uppercase letters, excessive punctuation, or emojis.
  • If you sent a message by mistake, do not delete it. Simply explain the situation to the buyer.

Who Can Respond to Reviews​

Typically, sellers respond to reviews on the product page.
However, if necessary, Cadabrica may respond on its behalf to support buyers and maintain the platform’s reputation.

These rules will help you maintain a high level of communication with buyers on Cadabrica and uphold your store's positive reputation.