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Appendix No. 1

"Procedure for Providing Services for Sales from the Seller's Warehouse"​

1. Subject and Cost of Services​

Cadabrica organizes delivery of orders to Buyers via third-party delivery services listed on the Platform. The delivery service is chosen by the Buyer when placing the order. The Seller must ensure the order is prepared for handover: picking, packing, and timely handover to the delivery service in accordance with Cadabrica’s requirements.

2. General Terms for Order Acceptance and Processing​

2.1. Product Availability Information​

The Seller must maintain up-to-date inventory information for each product in the Personal Account. If an order is placed for an out-of-stock item, the Seller is responsible for canceling it and any negative consequences, including reduced service quality metrics.

2.2. Seller and Warehouse Operating Hours​

The Seller sets the operating hours of their warehouse in the Personal Account. Cadabrica may impose minimum and maximum parameters, including minimum working days and maximum order fulfillment time. If no shipments occur for over 30 calendar days, Cadabrica may archive the warehouse.

2.3. Order Processing by the Seller​

The Seller must create shipments according to the data in the Personal Account, ensure proper packing, and comply with the Regulations. The Seller may cancel orders but is liable for consequences, including customer complaints and reduced service metrics. If the delivery service reports a cancellation, it is deemed a Seller cancellation.

2.4. Transfer of Marking Codes​

If products require mandatory marking, the Seller must provide the codes to Cadabrica before shipment. Cadabrica uses these codes only for fiscal receipt purposes.

2.5. Handover of Goods​

The Seller must hand over goods strictly as ordered. The Seller compensates Cadabrica for losses in cases of:

  • Misplacement — if the Buyer refuses due to extra items;
  • Under-delivery — withholding the amount paid by the Buyer, including agency fees;
  • Delays — if late delivery or three reschedules occur, the order may be canceled and an error handling fee applied.

3. Parties' Liability​

3.1. Limitation of Cadabrica’s Liability to the Seller​

Cadabrica is not liable if:

  • the issue is caused by actions of the Seller, Buyer, or delivery service;
  • damage results from force majeure, improper packaging, or product properties;
  • packaging is intact but the product inside is damaged;
  • the shipment is delayed or seized by law;
  • the Seller violated shipping time windows.

3.2. Cadabrica’s Liability Limits​

Cadabrica is liable for loss or damage to goods due to its fault from receipt until delivery to the Buyer or return to the Seller. If using third-party delivery, liability is per their terms.

3.3. Seller’s Breach of Obligations​

Breaches include:

  • mismatch with product listing;
  • expired shelf life;
  • failure to confirm readiness on time;
  • inaccurate information on delivery terms, locations, warehouse schedule, etc.;
  • actions/inactions leading to order cancellation;
  • misuse of personal data;
  • advertising third-party resources in orders;
  • other violations.

3.4. Consequences of Breaches​

Upon breach:

  • Cadabrica may suspend product listings;
  • repeated breaches — terminate services;
  • such measures are not considered a breach by Cadabrica.

3.5. Error Handling Fee​

If the Seller cancels an order, delays shipping/delivery, or misses the deadline, Cadabrica charges an error handling fee: order adjustments, customer notifications, logistics redistribution, etc. Fees are detailed in the “Commissions and Fees” section.

4. Delivery Methods: Cadabrica Partners and Third-Party Services​

4.1. List of Services​

For Standard and B2C Delivery, Cadabrica Partners provide:

  • (a) Delivery to pick-up point or by courier — acceptance of the shipment and delivery to the Customer;
  • (b) Return of uncollected goods — acceptance of uncollected shipments or goods and return to Seller;
  • (c) Other services.

Service list and fees are set in the Seller’s Personal Account.

For Express Delivery, Cadabrica Partners provide:

  • (a) Courier delivery — shipment acceptance and delivery to Customer;
  • (b) Return of uncollected goods — acceptance and return to Seller;
  • (c) Cancellation by Partner — courier no-show fee if the Seller fails to hand over after “Ready for shipment.”

Under the agency agreement, Cadabrica Partners provide delivery and other services. Fees are in “Commissions and Fees”.

If other couriers are used for standard delivery, Cadabrica charges for:

  • Delivery to pick-up point or by courier;
  • Return of uncollected goods;
  • Other partner services.

If other couriers are used for express delivery, the fee includes:

  • Partner delivery;
  • Return of uncollected goods;
  • No-show fee.

All fees are in “Commissions and Fees”.

4.2. Service Completion Time​

Standard and B2C Delivery:

  • (a) Delivery — upon handover to Customer;
  • (b) Return — upon return to Seller.

Express Delivery:

  • (a) Delivery — upon handover to Customer;
  • (b) Return — upon return to Seller;
  • (c) Cancellation — when status is “Ready for shipment” if caused by Seller.

Special Cases: If delivery/return fails for reasons not attributable to the Partner, service is deemed rendered after the standard delivery period expires.

4.3. Shipment Handover Procedure​

The Seller must:

  • Print the documents from Personal Account: label, waybill, etc.;
  • Deliver shipments to the selected drop-off point;
  • Ensure shipments meet requirements (dimensions, packaging).

When using Russian Post:

  • The Seller keeps signed documents;
  • Upon request — provides scans within 5 business days.

In disputes, Cadabrica may request supporting documents.

4.4. Return Claims​

  • Claims within 5 business days of return acceptance;
  • Claims require evidence (assembly video, seal break);
  • Intact packaging — no claims accepted;
  • For lost returns via Russian Post — claim after 60 days.

5. Delivery Methods: Integrated, Third-Party, and Self-Delivery​

5.1. Order Handover Deadlines​

The Seller must hand over orders according to timeframes in the Personal Account and plan based on delivery times.

5.2. Delivery Handover Notification​

  • Update status and tracking number in Personal Account;
  • Provide documents within 3 business days upon request.

5.3. Delivery Status Updates​

Seller communicates via:

  • Tracking number (integrated service);
  • Manual update in Personal Account (self or third-party delivery).

5.4. Information Accuracy​

The Seller is responsible for data accuracy. In case of violations, Cadabrica may:

  • Cancel the order;
  • Lower service metrics;
  • Assume the risk of consequences.

5.5. Storage and Delivery of Food Products​

The Seller must:

  • Maintain temperature control;
  • Employ staff with health certificates and permits.

5.6. Integration Service Fee​

With integration, access to:

  • Statuses and delivery times;
  • Geography and routes;
  • Drop-off point data.

For self-delivery:

  • Delivery geography;
  • Individual rates and no-show scenarios;
  • Delivery statuses.

Service is considered rendered upon customer delivery.

5.7. Loading and Unloading Operations (LUO)​

  • Seller provides door-to-door or premises delivery if specified;
  • Floor lift paid if Cadabrica Partner method;
  • Without payment — lift optional;
  • With payment — lift mandatory;
  • Customers informed of lift fees.

6. Service Fees and Payment Procedure​

6.1. Delivery and Floor Lift Fees​

Effective October 2, 2024

  • Delivery and lift fees are set in Personal Account depending on delivery method and shipment characteristics.
  • For Standard and Express via Cadabrica Partners, Seller may set fee limits; final fee is actual service cost.
  • If Partner rates increase after order but before shipment, Seller pays the difference.
  • Cadabrica may offer delivery discounts at its expense.
  • Fees vary by product type (standard or oversized). Discounts may apply without affecting Seller earnings.

6.2. Delivery Report to Customer​

  • Alongside reporting documents, Cadabrica sends the Seller a report on transfers.
  • The Seller must approve the report per “Remuneration, Reporting Documents, and Payment” section.

7. Handling Customer Returns​

7.1. Return Conditions​

  • Seller processes return, exchange, or replacement per the Platform’s Consumer Terms and the Agreement.

7.2. Return Request​

If Customer requests a return, the Seller must within 1 calendar day:

  • (a) Arrange return pickup;
  • (b) Refund without actual pickup;
  • (c) Partially refund;
  • (d) Provide a reasoned denial.

Cadabrica may arbitrate, and its decision is binding if compliant with consumer protection law.

7.3. Easy Returns​

Seller authorizes Cadabrica to handle returns via Russian Post, including:

  • (a) Pickup from Customer;
  • (b) Delivery to the Seller’s chosen Post Office.

7.4. Self-Handled Returns​

If goods are not eligible for Easy Returns, the Seller organizes returns independently, coordinating with the Customer for large items.

7.5. Return Pickup Deadlines​

  • Seller picks up returned goods within 10 calendar days.

7.6. Return Decision Deadlines​

  • Seller decides within 7 calendar days.

7.7. Refunds​

  • Seller informs Cadabrica of decision or, if arbitral, Cadabrica refunds.
  • For defective, misplacement, or under-delivery:
    • Seller returns delivery cost;
    • Covers Customer return and lift costs.

7.8. Partial Compensation Service​

  • Seller may request partial compensation for the Customer from Cadabrica.
  • Compensation is issued within 1 business day.
  • If the Customer later returns the goods, compensation is refunded to the Seller.